A live support triage miniapp board color-coded by urgency with topic tags, customer tier, and routing suggestions

Query your support platform (Linear, Gmail inbox, or helpdesk) for every open ticket that is unresponded or has been waiting more than 4 hours for a reply. Include ticket title, customer email, time opened, last response time, and any priority tags already set.

Read each ticket and classify it by urgency level (P1/critical, P2/high, P3/normal, P4/low) based on content. Tag each ticket with a topic category (billing, bug, onboarding, feature request, account issue). Cross-reference the customer against your database for tier and subscription status. Suggest a routing — which agent or team should handle it.

Generate a Next.js miniapp showing every open ticket as a color-coded row in a sortable table. Columns: priority badge, topic tag, customer tier, time waiting, subject line, and suggested routing. Include a summary bar with ticket counts by priority and a trend indicator vs. the last scan. Deploy to a public URL.